Terms & Conditions

Terms & Conditions

When you make a Booking on our website, you will be asked to click “I accept” and you will not be able to complete your Booking if you do not do this. This confirms that you accept these terms.

We strongly recommend that you read the terms before accepting.

Our Contract

If you are a consumer (i.e. not dealing as a business with us), Forest Mud Villas (we/us) sells all rooms and extras to you subject to these terms.

A contract is formed between you and Forest Mud Villas when we issue you with a booking reference number for your room and extras (if applicable). No booking shall be binding on Forest Mud Villas until we issue you with a booking reference number.

Management reserve the right to cancel any booking.

Your Booking

You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Forest Mud Villas will terminate your booking and retain any money paid to us for such booking.

You may make a booking on someone else’s behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.

You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone.

Rates and Payment

The rate for each room is as published on our website at the time of your booking.

All payments are due in full at the time of booking unless otherwise advised by Forest Mud Villas.

Check-in and Check-out

All guests must provide valid photo identification at check in.

You can check in from 2pm on the scheduled date of arrival. Early check-in is subject to availability.

Rooms

Guests must follow occupancy rules as defined during booking.

Smoking is strictly prohibited inside rooms. Any violation may result in cancellation without refund and penalty charges.

GST

If you need a GST Invoice, please confirm the GST number at the time of check in.

Group Bookings

Bookings made for 5+ rooms OR 15+ nights will be treated as Group Booking.

Questions and Complaints

If you have any questions or complaints, please contact us:

Email: info@forestmudvillas.com 

Phone: +91 99999 99999 

Forest Mud Villas Guarantee

 

Our promise

If you don’t sleep tight & start fresh, we’ll give you your money back.

 

Definition

Simply put, we want to ensure you get a good nights sleep and a great shower in the morning. Of course
we all have our own broader ideas of what this may constitute, that’s why we have put together a list of
compliance factors we need to meet each time you stay with us. Failure to meet these factors will result in
the guarantee becoming redeemable:

  1. Bed cleanliness:
     Bed cleanliness: sheets should be clean & smell fresh. No visible dirt on the bed sheets or pillows.
  2. Bed comfort:
     sheets should be crisp & comfy. They should be completely dry to the touch of the hand.
  3. Dirty shower:
     shower area should be visibly clean. There should be no evidence of the previous guest.
  4. Shower quality:
     the shower should provide adequate pressure and hot water consistently.

It’s very simple and we hope you’ll never need to use our guarantee but we don’t live in a perfect world and sometimes things go wrong. That’s why we’ll be there to make them right and continue to serve your best interests.

 

Process

We like to be super fair and we also expect our customers to do the same. That’s why we need to put in place a framework by which the guarantee is redeemable.

The terms & conditions of our guarantee are as follows:

  1. The guest must alert the hotel manager to the precise issue immediately at the time of discovery.
    Factors 1), 2) & 3) must be reported within 30 minutes of check-in. They cannot be reported any later.
    Factor 4) can be reported at any stage of the stay but this must be done at the time of discovery in order to prove beyond doubt there is a problem.
  2. In the case of Factors 1), 2) & 3), a meeting will be held immediately with the Housekeeping Manager to visit the given room and inspect the mentioned issue.
  3. In the case of Factor 4), the onsite Engineer will be called immediately to assess the issue in the room.
  4. Photos will be taken as evidence of the incident and documented in a full report to be sent to Forest Mud Villas.
  5. It is at the Hotel Manager’s discretion only whether the guarantee is redeemable.
  6. Guests choosing to redeem the guarantee will be offered another room of the same room type. This room will be charged at the same rate as the guest initially paid for their room, across the same duration as the initial booking. If the new room is not to the guests satisfaction then the guest is free to vacate the property. Where possible we will help to find the guest a new hotel.
  7. If the guest chooses to redeem the guarantee at check-in, they will be refunded for their full stay.
  8. If the guest chooses to redeem the guarantee during their stay (only applicable to Factor 4), a refund will not be given for nights prior to the incident. The guest will receive a full refund for the remainder of their stay.

Payment

Refunds will be made only to the registered booking credit or debit card. There will be no cash payments.

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