Privacy Policy
Privacy Note
Forest Mud Villas understands that customers care about the use and storage of their personal information and data and we value your trust in allowing us to do this in a careful and sensible manner.
We’ve created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers. By using Forest Mud Villas, our website, our dedicated telephone reservations line and any other Forest Mud Villas service, you are consenting and agreeing to the practices outlined in this statement.
Forest Mud Villas will always handle information in compliance with the Data Protection Act (1998).
Collection of Data and Use of your Personal Information
We collect your data and personal information in the following ways:
- On our website when you make or manage a booking; register or alter your details; use the ‘contact us’ email addresses.
- In our Customer Services department from your correspondence.
- By telephone when speaking to a call centre agent or directly with a hotel. In hotels when you register at reception.
We use your data and personal information in the following ways:
- To continually improve your customer experience. We use the information to process bookings and payments, communicate with you about bookings, products, services and promotional offers, update our records, create and maintain your Forest Mud Villas account(s) and recommend products and services that might be of interest to you. We may also contact you to ask about your experience using our hotels and services as part of a continual programme of customer service improvement.
- To improve our website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
- To provide you with requested information or correspondence, such as a response from us to an enquiry made by you.
- To send you details of your new, amended or cancelled booking or Forest Mud Villas account details.
- To contact you in the event of a change that affects your booking or any data or personal information you have provided us with, such as changes to terms & conditions of booking or this privacy policy.
- With your permission, your contact details may be used to supply information to you by telephone, email or post, about our company. And to send you occasional promotional material, such as information about special offers which we think you might find valuable. If you do not agree to receive this information, you may opt out from receiving future information at any time.
- We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties but these statistics will include no personally identifying information.
- We might receive information about you from other sources and add it to our account information. This ensures that the quality of data we have on your account(s) is maintained properly.
Non Disclosure to Third Parties
The information and data we collect is important for Forest Mud Villas and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.
In the event that Forest Mud Villas or any part of its business is sold to or integrated with another business, Forest Mud Villas may disclose your personal information to the new owners to be used in the same ways as set out in this Privacy Policy.
Credit or debit card data is never viewed or disclosed to anyone, ever.
Cookies
Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive.
You can usually change your browser’s settings so that it will not accept cookies, although this may restrict some website functionality.
Forest Mud Villas will only use cookies with your permission.
Your Consent
By using our website you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy.
We will always ask your permission before sending you electronic marketing information.
If you wish to contact us:
Phone: +91 99999 99999
Email: info@forestmudvillas.com